FAQ

Our store offers FREE Worldwide Shipping for all order more than $49, with a flat rate $4.95 for order less than $49. All our items are shipped out separately unless you purchase two or more of the same thing.

 

Where are your items shipped from?

Orders are shipped from our warehouses in Southeast Asia (Bali, Indonesia; Raja Ampat, Indonesia; and Dongguan, Hong Kong). As our items are stored in several warehouses, your order may be shipped in separate packages.

Can you provide me with a tracking number?

Yes, We'll provide tracking number for most of our delivery, but for some specific items we do not provide tracking numbers as it would increase our cost for shipping. 

 Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
2. Customs, Postal Services & Us (Seadventure Shop) are different entities hence we are not liable for any delays caused by customs or local post services.

How long do I wait until my order is sent out?

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

How long does delivery take?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. 

For Domestic Shipping (Indonesia): about 5-7 business days.

For Worldwide Shipping (Germany, United Kingdom, United States, Canada, Singapore, Hongkong, UAE, etc): about 18-30 business days. (Most of times deliver earlier from this schedule). also it will depends on how fast customs in your country processes the package.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@seadventure.co

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Can I cancel my order after it's been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee.

Invalid Reasons:

1. Buyer no longer wants the items - This is the most common example which Score Discount does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

• https://www.17track.net/
• https://global.cainiao.com/
• https://www.usps.com/ (for US customers only)
• http://www.sf-express.com/

For further assistance, please contact our Customer Service through submitting a ticket at our website https://seadventure.co

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

 Will my order come in one package?

In order for us to get the items to you as fast as possible some items may be shipped in separate packages.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

 

Misc FAQs

Are there customs, taxes, duties, and/or tariffs?

We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Seadventure Store is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

What is the refund policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at support@seadventure.co with details/photos of the product and the defect.

We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund the purchase price, using the original method of payment.